If you see a similar message when redirecting to the store, it means your browser does not allow the use of cookies. Without them, you won’t be able to get a discount with the promo code or coupon.
Try disabling all ad-blocking extensions (AdBlock, AdGuard, uBlock, and similar ones) and attempt to navigate to the store again. It’s also possible that promo codes are blocked by certain browsers or even by some antiviruses. Below are solutions to this issue.
Example of an Error
Examples of Other Extensions (Plugins) with Ad-Blocking Functions
Opera Browser Has a Built-In Ad Blocker
Kaspersky Internet Security's "Anti-Banner" Feature May Also Be the Cause
To disable this feature, follow these steps:
- Open the settings window of Kaspersky Internet Security
- In the "Settings" window, go to the "Protection Center" section and turn off "Anti-Banner" by toggling the switch on the right
- Close the antivirus window
If none of the above works, check if cookies are enabled in your browser. If the issue persists and you’re still unable to navigate to the store, contact us and we will gladly assist you!
